FAQ
Frequently Asked Questions (FAQ) | Bristol Carpet Factory
Looking for quality carpets and flooring in Bristol? Welcome to Bristol Carpet Factory – your local experts in carpets, vinyl, laminate, and natural flooring including sisal. We supply and fit affordable, stylish, and durable flooring solutions across homes, rentals, and commercial properties.
Below you'll find answers to the most common questions from our customers.
📍 Where is Bristol Carpet Factory located?
You’ll find our Bristol Carpets & Flooring Warehouse & Showroom at:
Units 214-216 South Liberty Lane, Ashton Vale, Bristol BS3 2TY
We're just off Winterstoke Road, or you can also get to us via the new south Bristol Link Road with free parking on-site. Come and explore our huge range of carpets, vinyl, Karndean Flooring, LVT Flooring, Wood Flooring, Laminate Flooring, Sisal Flooring & natural flooring samples in person.
📞 How do I contact Bristol Carpet Factory?
To get in touch, use the details below:
Phone: 0117 203 5111
Email: sales@bristolcarpets.co.uk
We’re available Monday to Friday 9am -4.30pm to answer any queries or book your free quote.
🧶 What types of Carpet do you supply?
We stock a wide range of carpets to suit all styles and budgets, including:
Twist pile carpets
Saxony carpets
Berber loop pile carpets
Wool mix carpets
Polypropylene (bleach-cleanable) & Stain Free carpets
Moth Proof Carpets
Natural Flooring & Carpets like sisal, coir, and seagrass
Cormar Carpets, Abingdon Carpets, Penthouse, Crucial Trading, Kersaint Cobb, Balta Carpets plus many more
We’re happy to guide you through the pros and cons of each type for your home or project.
🌿 What is natural flooring?
Natural flooring refers to floor coverings made from natural plant fibres. At Bristol Carpet Factory, we supply and fit a curated range of eco-friendly, biodegradable natural flooring, such as:
Sisal flooring – durable, textured and ideal for hallways or living areas
Coir – made from coconut husk; great for mats and entrance areas
Seagrass – tightly woven and naturally moisture-resistant
Jute – soft and ideal for low-traffic areas like bedrooms
Natural flooring offers a stylish, rustic look while being sustainable and long-lasting. Speak to our team for advice on suitability, underlay, and care.
We can also make you a custom rug with linen or cotton edge binding to your own size or design
🪵 Do you offer other types of flooring besides carpet?
Yes! We also supply and fit:
Luxury vinyl tiles (LVT): Karndean & Amtico Flooring, Invictus, Alva, Polyflor Camaro
Sheet vinyl flooring, Cushion Vinyl: by Tarkett, Gerflor,
Laminate Flooring: Quickstep & Elka
Natural Fibre Flooring: (sisal, coir, jute, seagrass) by Alternative Flooring Company, Crucial Trading, Kersaint Cobb
Safety flooring & Non Slip Vinyl, Commercial & Contract Flooring: for commercial and care environments by Altro Flooring, Polyflor, Forbo
Commercial & Contract Carpet tiles: For offices & Businesses
Flooring For Shops, Hotels, Hospitality & Retail: Commercial & Contract Luxury Vinyl Tiles Flooring & Carpets
All options are available to view in our showroom or during a free home visit, or visit to your Business, or Place of Work
📐 Do you offer free home or site visits?
Yes – we provide free home and site visits across Bristol and surrounding areas. Our flooring experts will:
Bring carpet and flooring samples to your door
Professionally measure your space, minimising waste and saving you money
Provide a clear, no-obligation quote with options to suit your project
This is the easiest way to see how different Carpets & Flooring will look in your home.
🛠️ Do you offer fitting for sisal or natural flooring?
Yes, we have experienced fitters who are fully trained in the installation of sisal and natural flooring.
Fitting natural flooring requires specialist skills, tools, and the right underlay & adhesives – which we supply. We ensure a professional, clean finish every time.
We proudly work with the best Natural Flooring installers in Bristol & surrounding areas for the best finish & long term performance
🕒 What are your opening hours?
Showroom and Contact Hours:
Monday – Friday: 9:00 AM – 4.30 PM
Saturday: Closed (measuring appointments booked in advance)
Sunday: Closed
Visit us or book a free appointment at your convenience.
🏠 Do you work with landlords and letting agents?
Yes. We specialise in flooring solutions for:
Landlords
Letting agents
Housing associations
Property developers
Businesses
Flooring For Schools, Colleges & Universities
Flooring For Offices & Retail Spaces
Flooring for Hotels & Hospitality
Flooring For Your Home
We offer fast turnaround, budget-friendly flooring, and a reliable fitting service.
🚚 Do you offer carpet and flooring delivery?
Yes – we offer delivery across Bristol, Bath and the South West. Delivery is free on most local orders. Ask our team for delivery details when placing your order.
💳 What payment methods do you accept?
We accept:
Debit and credit cards
Bank transfer
Cash (in-store only)
🌐 Do you sell carpets online?
We don’t currently offer online checkout, but you can:
Contact us for quotes and advice
Arrange a site visit
Request photos or videos of flooring samples
Call us to check if we deliver to your area
Visit our Bristol showroom to see the full range in person. Units 214-216 South Liberty Lane, BS3 2TY
⭐ Why choose Bristol Carpet Factory?
Based in Ashton Vale, Bristol, BS3 2TY – serving BS1 to BS16 and beyond
Over 20 years’ flooring experience
Experts in Carpets, Wood & Laminate Flooring, LVT & Karndean Flooring, sisal and natural fibre flooring
Trusted by landlords, homeowners, and commercial clients
Free quotes, samples, and home visits
Competitive prices, professional service
📞 Ready to Transform Your Carpets & Floors?
Call 0117 203 5111 or email sales@bristolcarpets.co.uk to speak with a flooring expert today.
🗺️ Visit Us
Bristol Carpet Factory Address:
Units 214-216 South Liberty Lane
Ashton Vale, Bristol, BS3 2TY
📍 Get Directions on Google Maps
💬 Still Have a Question?
We’re here to help. Whether you’re interested in luxury carpet, Natural Flooring, sisal flooring, or a budget vinyl option, our team will guide you every step of the way.